Returns & Exchange
If you would like to return an item simply email us at online@cylk.com.au or call us on +61 3 8415 6406 (10am-5pm AEST).
You may return any purchased items, including sale items, for refund, exchange or store credit. Sale items reduced by 50%
or more are considered ‘Final Sale’ items and cannot be returned or exchanged.
Your satisfaction is our priority, so please take the time to familiarize yourself with the following cylk conditions:
- During the 14 days following the delivery of your order, you must request an exchange/return of items.
- Please contact us at online@cylk.com.au or call us on +61 3 8415 6406 (10am-5pm AEST). Remember to state your order number.
Please clarify which items you are sending back, and why you wish to return them? - Purchases must be returned unworn in original condition accompanied with proof of purchase and original ticketing.
- Purchases must be returned to us within 14 days of receiving the return satchel.
- Returns and exchanges of international purchases or sale items are to be returned at the customer’s expense.
Please endorse return parcels as “RETURN OF GOODS”. - Refunds for returned merchandise will be made to the original purchaser’s credit card or paypal account within 48 hours of receipt of returned goods.
- For security reasons, we do not save your payment information in our database.
If you have any further queries our client service department is available to assist with you with any additional information required.
Please email us at online@cylk.com.au or call us on +61 3 8415 6406. Our client service team operates Monday - Friday 10am – 5pm (AEST).