Returns & Exchanges

Your satisfaction is our priority, so please take the time to familiarise yourself with the following cylk conditions for orders placed online:
  • During the 7 days following the delivery of your order, you must request an exchange/return of items.
  • Please contact us at online@cylk.com.au or call us on +61 3 8415 6406 (10am-5pm AEST).  Remember to state your order number. 
    You will be sent a Returns & Exchanges Form which you will need to enclose with your item.
  • Purchases must be returned unworn in original condition accompanied with proof of purchase and original ticketing.
  • Returns and exchanges of international purchases or sale items are to be returned at the client’s expense. 
  • Refunds for returned merchandise will be made to the original purchaser’s credit card or paypal account within 48 hours of receipt of returned goods.
  • For security reasons, we do not save your payment information in our database.

If you have any further queries our client service department is available to assist with you with any additional information required. 
Please email us at online@cylk.com.au or call us on +61 3 8415 6406. Our client service team operates Monday - Friday 10am – 5pm (AEST).

Items on sale

Sale items reduced by 50% or more are considered ‘Final Sale’ items and cannot be returned or exchanged. Final sale items are also not included in any further promotions or multi buy offers.